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Enabling SSL in your mail client

How can I enable SSL on my email client?

CRAM-MD5 is an outdated method of authentication that some mail clients use in order to connect to your mailbox. On Thursday 25th February 2016, Fasthosts will disable support for CRAM-MD5 in-line with industry standards.

Before that date, you can still use your existing settings on your various devices.  However, if you haven't changed them at some point before this date, you will no longer be able to access your email.

We have also produced a set of step-by-step guides to help you reconfigure the most common email products we get asked to help with.

While we don't expect you to encounter any problems when changing your settings, we do suggest making a note of your alterations.  Then if anything does go wrong, you can then switch back and still access your email.

Step by step guides

We have produced several guides on how to reconfigure the more popular software and devices to use SSL.  Each will guide you through the reconfiguration step-by-step.  We have also produced several video tutorials that will walk you through the changes.

General settings

If you are not using these common products, here are the generic settings you will need to use.We have a list of popular mail clients on the submenu on the right please choose yours and click the link.

!!!( You will no longer be able to use mail.domainname or smtp.domainname as your incoming and outgoing server hostname.)!!!

Incoming email

  Settings Value  
   Server Hostname  
  Authentication Type SSL or TLS  
  Authentication Method Normal Password  
  Port Number 995 (POP) or 993 (IMAP)  
Outgoing email ( Advanced mailboxes only) Not Exchange
  Settings Value  
   Server Hostname  
  Authentication Type SSL or TLS  
  Authentication Method Normal password  
  Port Number 465  









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